About
Delivery information
Delivery charges
We charge a flat rate for delivery no matter how many items that you choose to order.
Our postal charges are as follows:
- UK: £3.70
- Europe: £7.50
- Worldwide: £10.95
There is no delivery charge for adoptions sent by email or 'gifts for the orangutans'.
If you would like to have adoptions or merchandise sent to multiple different addresses you will need to complete the check out process for each address.
Some of our supporters within the European Union are being requested by their local postal company to pay import duties or customs handling fees on their adoption packs and merchandise. We are afraid that this charge is out of our control and will need to be paid in order to receive your parcel. This seems to be most common in Belgium, Italy and Germany.
Last order dates for Christmas delivery
If you are thinking of gifting an orangutan adoption or ordering some stocking fillers from our shop this festive season, please consider our recommended last order dates to avoid disappointment on the big day.
Don't forget, we can also include a special message with your purchase or a 'Do not open until Christmas Day' sticker on the parcel to avoid any surprise-spoilers!
Whilst we will be working hard in our UK office to get all orders sent in time, these dates are based on the Royal Mail and so subject to change. Any strike action or delays are sadly out of our control and we thank you in advance for your patience should you be affected as a result. No orders are processed or sent outside of office hours.
Delivery times
Adoptions sent by post and merchandise
UK deliveries: will be sent by Royal Mail second class post and should normally arrive within seven working days.
Outside of the UK: Royal Mail will pass your items to your local postal authority and delivery should normally take around two weeks.
Royal Mail doesn't provide tracking numbers, so if you're awaiting a parcel that hasn't arrived, kindly check with your local postal depot.
If you need to receive your adoption pack before a certain date please contact us so we can try find a way to get it there on time.
Certain destinations such as China, Malaysia, Thailand and India can take in excess of two months to arrive due to delays within the local postal systems.
Adoptions sent by email and 'gifts for the orangutans'
All countries
Within three working days to the email address provided on your order.
If you have not received your adoption or gift please check your junk or spam folder as unfortunately this happens with some email providers.
